Art Bazaar Online Store

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Delivery & Returns:Art Materials

Returns Policy

Returns & Cancellations

Tubes of Oil, Acrylics, watercolour and ink pots are deemed as not returnable and not refundable; only refunded or replaced if the paints or inks were found to defective or damaged in transit.

We are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.

Our cancellation and refund policy is set in accordance with Distance Selling Regulations 2000 and other key regulations.

Custom Made Products

The vast majority of goods for sale on this web site fall into this category including all picture frames that can be selected and priced from a photo of a section of moulding and where dimensions can be typed in for pricing purposes, and mounts. Note that any product referred to as being in a "standard size" does not mean it is ready-made or off-the-shelf. We are a custom frame manufacturer and all sizes are made to order.

Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.

Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.

Ready-made Products

A few of the products on our website are 'off-the-shelf' such as Swept/Decorative frames and Picture Frame Accessories.

You have a 7-day cooling off period from date of receipt of your order in which to decide if you wish to keep the goods. If you do decide to return the goods you must do so at your own expense and in the original packaging. If the goods are received here in a re-saleable condition we will refund your credit card the value of the product(s) plus the delivery charges from us to you (if any) within 30 days.

Damaged or Faulty Goods

If your goods are damaged in-transit or faulty, please notify us within 3 days. Please keep all the packaging material until you are satisfied with the goods, and we will arrange to have the item(s) returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date.

Returns Authorisation

Any goods being returned must have a Returns Authorisation Number (RAN), gained by contacting us via email - returns

Unauthorised Returns

Any goods returned without a RAN (see above) will be held for 3 months from date of receipt. During that time you will have the option for us to return the goods to you at your expense, or arrange collection.


Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we cannot be held liable for any inaccuracies arising as a result. We will use all reasonable endeavours to correct errors and omissions as quickly as is practical.

Please be aware that the content of the web site shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered. will not under any circumstances be liable for any consequential loss as result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

You may not download or copy the content and other downloadable items displayed on the website. Copying or storing the contents of the website is strictly forbidden.

This website may contain links to external uk shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.